Career at BikeFinder.
About BikeFinder
Founded in 2015, BikeFinder’s roots began in the heart of Stavanger, Norway’s entrepreneurial and innovative tech start-up community.
After the founding team had their bikes stolen, a vision for bike security was born. BikeFinder spent 4 years perfecting the world’s first tracker made especially for bikes. We combine multiple communication technologies with bike-optimized hardware design and cutting-edge IoT software development.
Today our tracker is used in 31 different countries worldwide as we continue to be a technology forerunner in bike IoT.
Technology, people & business
Our recipe for success is pairing technical excellence with commercial super force.
The BikeFinder team represents 7 nationalities in Norway and the UK. We have a broad gender profile and believe diversity drives growth, innovation, and profitability. We believe diversity in gender, experiences, and education makes us a stronger team so that we can provide a better product for our customers and drive growth in our business.
We are proud to be a forerunner and market leader within bike IoT. We are used to challenging known technical limitations to produce innovative functional solutions. While at the same time keeping the focus on customer challenges and our mission to enable green personal transportation.
Vacancies
Customer Service Hero – German speaking (m/f/d)
We are looking for a new Customer Service Hero who speaks German
Want to help us conquer the world?
BikeFinder is a small Stavanger Tech company gone global and we have customers in 45 different countries. We are proud of the EXCELLENT (CSAT 90%) job our Customer Service team do, and are looking for a new Customer Service Hero to join us.
In this role you will ensure customer satisfaction through phone, mail and chat support, as well as assist the BikeFinder team excel through execution of administrative tasks like logistics handling, purchase order bookings and report generation.
Responsibilities:
- Customer support by phone, mail, chat and ticket system
- Follow-up on bike theft reports and claims
- Troubleshooting on software and hardware products
- Collect information for and generation of insurance reports
- Logistics handling of product returns, order shipping, mail handling
- Internal support and office tasks
Requirements:
Additional languages like Spanish, French or Dutch is beneficialBikeFinder is looking for a hands-on Regional Sales Director who is both strategic and passionate about being out in the field – meeting new customers and showcasing a market-leading Norwegian tech product. You’ll join a young, forward-thinking team with a lively, cheerful, hardworking, and open-minded culture, combined with a solution-oriented and customer-focused mindset.
- Experience in customer support
- Comfortable talking to people on the phone
- Excellent in German (oral and written)
- Proficient in English (oral and written)
- Proficient computer skills
- Loves customer contact and problem solving
- Ability to work effectively and efficiently under pressure
- Accurate, analytical and proactive
- Team player and a positive attitude
About BikeFinder
BikeFinder is a Stavanger-based, technology-enabled software company. We started pursuing our dream to stop bike thefts in 2015, and now we offer the best bike tracker and anti-theft solution for bikers in the market!
Together with our partners in bike production, retail, IoT, and insurance, we fight crime on a global scale. We created the world’s first custom-made GPS bike tracker and have the only bike tracker on the market proven to solve bike theft. Today, we provide global solutions for bike security through IoT connectivity, integrated with your business.
We are a dedicated team that goes to work to have fun, help customers, find bikes, and conquer the world!
Location: Stavanger
Click the button below to apply or get in contact with BikeFinder regarding a potential career with us!