{"id":290996,"date":"2024-08-07T14:45:49","date_gmt":"2024-08-07T12:45:49","guid":{"rendered":"https:\/\/bikefinder.com\/?post_type=faq&#038;p=290996"},"modified":"2025-06-06T08:50:45","modified_gmt":"2025-06-06T06:50:45","slug":"mail-account-problem","status":"publish","type":"faq","link":"https:\/\/bikefinder.com\/en\/articles\/faq\/mail-account-problem\/","title":{"rendered":"Mail account problem"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--50)\"><div class=\"wp-block-group__inner-container\">\n<h1 class=\"wp-block-heading\">Mail account problem<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Email suffix addresses<\/h2>\n\n\n\n<p>Some domains may have problems logging into the BikeFinder services.<br>If possible, we recommend creating another email account, for example with gmail.com, and use this mail for the purpose, so that you avoid further troubles and frustration with logins in the future.\u00a0You can also contact support@bikefinder.com and we&#8217;ll be happy to help.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-primary-color has-alpha-channel-opacity has-primary-background-color has-background\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Reason explained<\/h2>\n\n\n\n<p>When logging into the BikeFinder application, you will be sent a one-time generated code to your registered mail address. For some users with certain mail addresses, it may take up to 30 minutes until the code arrives. The issue with this is that the login session already has timed out by this time period.<br><br>\u27a3\u00a0<a href=\"https:\/\/bikefinder.com\/en\/articles\/faq\/set-up-your-bikefinder\/\"><strong>How-to login<\/strong><\/a><\/p>\n<\/div><\/div>\n","protected":false},"featured_media":0,"template":"single-faq.php","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[390],"tags":[396,391,393,292,394,395],"class_list":["post-290996","faq","type-faq","status-publish","hentry","category-troubleshooting","tag-auth","tag-code","tag-email","tag-login","tag-otp","tag-suffix"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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