{"id":333137,"date":"2024-08-07T13:20:49","date_gmt":"2024-08-07T11:20:49","guid":{"rendered":"https:\/\/bikefinder.com\/articles\/faq\/how-to-find-your-bike\/"},"modified":"2026-11-02T18:51:18","modified_gmt":"2026-11-02T17:51:18","slug":"how-to-find-your-bike-2","status":"publish","type":"faq","link":"https:\/\/bikefinder.com\/en\/articles\/faq\/how-to-find-your-bike-2\/","title":{"rendered":"How to Find Your Bike"},"content":{"rendered":"\n
\n

How to Find Your Bike<\/h1>\n\n\n\n

Before you start searching for your bike…<\/a><\/h2>\n\n\n\n

Report the incident to the police.

Bike thieves are criminals. Please note that you should not, and are not encouraged taking any risks. Keep a safe distance, and make contact with the correct channels if needed. Contact the police for further, physical assistance. 

BikeFinder support is available for guidance on how-to locate your bike within opening hours.<\/p>\n\n\n\n

Contact details<\/h2>\n\n\n\n

Contact BikeFinder Support by email at support@bikefinder.com<\/a> or submit a ticket through bikefinder.freshdesk.com<\/a>.<\/p>\n\n\n\n

Response estimate<\/h2>\n\n\n\n

You may expect a 24\u201348 hour response time. We aim to get back to you as soon as possible. During busy periods, response times may vary. You can follow your ticket through bikefinder.freshdesk.com<\/a>.<\/p>\n\n\n\n

\n\n\n\n

Searching for your bike…<\/a><\/h2>\n\n\n\n

1.<\/strong> Report the theft to BikeFinder via the application. Select “Report theft<\/strong>“.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

We will follow up by email. Please include your BikeFinder ID and the latest tracker information in your support request.<\/p>\n\n\n\n

2.<\/strong> Activate Tracking Mode<\/strong> on the device to get more position updates, if you already do not have active signals.

Do not have this mode active for more than 30-40 minutes, as this<\/em> mode will drain your tracker’s battery. This mode is only for 1) triggering new, active signals, and 2) testing\/troubleshooting purposes. 

Tracking mode will continiously work to attempt receiving new signals. This is it’s main purpose. 
\u27a3<\/a> Modes and signals<\/strong><\/a>
<\/p>\n\n\n\n

3<\/strong>. <\/strong>Navigate to ”History<\/strong>” in the app to view and track all incoming positions.<\/p>\n\n\n\n

Open the BikeFinder application \u27a3  Select your tracker \u27a3  Select ”History<\/strong>”<\/p>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n

4.<\/strong> Have the application open while you are searching for the bike. Ensure that you have Bluetooth enabled in your phone’s settings. <\/p>\n\n\n\n

5. <\/strong>If you are receiving new GPS positions in the BikeFinder application, you can start tracking your bike. 
It is important to verify date and timestamp<\/strong> so that you do not chase after old data, which will be of no use.<\/em>

6.<\/strong> Turn on Bluetooth in your phone’s settings. If your bike is near your phone\/application, BLE will automatically connect and show the distance in meters; within 60 meters from the bike. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u2022 GPS positions are accurate – typically within 5-10 meters
\u2022 Wi-Fi positions can be as accurate as 5-50 meters
\u2022 GSM (G1 tracker) and LPWAN (Gen2 tracker) positions are less precise and gives a broad location (range can be within 2500 meters).
\u2022 Bluetooth is very precise and it’s range is about 60 meters, depending on conditions

This means that starting from a GSM or LPWAN position, you might have to move around a bit to get the Bluetooth within range. Therefore it will be much easier finding your bike when you have active GPS signals.\u00a0<\/p>\n\n\n\n

\n\n\n\n

Did you only get inaccurate GSM or LPWAN signals, or no signals at all?<\/h2>\n\n\n\n

1<\/strong>. Activate security mode on your tracker to save battery.
2.<\/strong> Wait until you get a notification from when there is movement. Understand how the movement sensor works here<\/u><\/a>.
3.<\/strong> Look for new, active GPS signals.
4.<\/strong> If you have new, live GPS signals, try searching for your bike again using Bluetooth after arriving the latest GPS destination. <\/p>\n\n\n\n

\n\n\n\n\n\n\n\n
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When will your case be forwarded?<\/h3>\n\n\n<\/div><\/div>\n","protected":false},"featured_media":0,"template":"single-faq.php","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2902],"tags":[746,3561,234,235,3890,3891,2915,1860,749,231,239],"class_list":["post-333137","faq","type-faq","status-publish","hentry","category-bikefinder-app-da","tag-bluetooth-tracker-2","tag-find-my-bike-2","tag-gps","tag-gsm","tag-how-to-find-my-bike-2","tag-my-bike-was-stolen-2","tag-police-2","tag-signal-2","tag-stolen-bike-2","tag-theft","tag-tracking"],"yoast_head":"\nHow to Find Your Bike - BikeFinder<\/title>\n<meta name=\"description\" content=\"Stolen bike? 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