Privacy Policy

BIKEFINDER’S PROCESSING OF PERSONAL DATA

This privacy policy provides information on how BikeFinder AS («BikeFinder») processes personal data. Data controller for the processing is BikeFinder AS, a company established and registered in Norway with organization number 915 694 608, having its principal offices at Kvitsøygata 30, 4014 Stavanger, Norway and e-mail address privacy@bikefinder.com. Internally responsible for following up personal data protection is Customer Relationship Management Responsible at BikeFinder.

BikeFinder adheres to Norwegian personal data protection legislation. BikeFinder processes personal data relating to customers and other persons who have contacted BikeFinder. The different types of personal data processed, as well as the purpose of the processing, legal basis and source are further described below.

 

BIKEFINDER’S CUSTOMERS AND USERS

BikeFinder processes the following personal data necessary for the purpose of providing our customers with the products and services the customer has ordered, including entering into an agreement, effectuating a purchase, processing payment and delivering the product and the cloud service to the customer:
• Name, e-mail address, phone number, order details, credit card information or other payment information, Wi-Fi password (stored locally on the customer’s device, and not otherwise transferred to or accessed by BikeFinder), profile picture (optional), IP-address and BikeFinder ID.
• Data, information and documents the customer uploads, enters into or generates in BikeFinder’s cloud service.
The legal basis for the processing is the Personal Data Act («PDA») § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to BikeFinder by the customer or user when purchasing a product or service from BikeFinder, or subsequently provided or generated by the customer when using BikeFinder’s cloud service. A BikeFinder ID is generated by BikeFinder upon registration to the cloud service.

 

MARKETING

BikeFinder processes the given e-mail address for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar.
The legal basis for the processing is consent from the registered persons (PDaA § 8(1)), which is voluntary to submit. The data is provided to BikeFinder by the customer.

 

PROFILING FOR MARKETING PURPOSES

BikeFinder wishes to provide our customers with relevant marketing and communication. In order to be able to do this, we use information about our customers to target and adjust the communication. This includes profiling the customer, which means that we make assumptions regarding our customers’ needs or preferences based on analyses of data. BikeFinder processes the following personal data for the purpose of profiling and analysing our customers for marketing purposes, including targeting marketing and communication to the customer:
• Name, e-mail address, phone number, order details, IP-address, BikeFinder ID.
• Data, information and documents the customer uploads, enters into or generates in BikeFinder’s cloud service.
• Usage history and pattern of BikeFinder’s products and services (including how, when and how frequent the user uses our cloud service and product), data usage and metadata (such as file formats and size).
The legal basis for the processing is consent from the registered persons (PDA § 8(1)), which is voluntary to submit. The data is provided to BikeFinder by the customer or user when purchasing a product or service from BikeFinder, or subsequently provided or generated by the customer when using BikeFinder’s cloud service. Profiles are generated by BikeFinder.

 

SUBSCRIBERS TO BIKEFINDER’S NEWSLETTER

BikeFinder processes the given e-mail address for the purpose of providing subscribers with the newsletters the subscriptions comprise
The legal basis for the processing is the PDA § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to BikeFinder by the subscriber.

 

CUSTOMERS AND OTHERS CONTACTING BIKEFINDER’S SUPPORT SERVICE

BikeFinder has a support e-mail, support@bikefinder.com, which is open for everyone to use if they have questions about BikeFinder’s products and services. BikeFinder processes the given e-mail address and any other information the person provides to BikeFinder in the enquiry, for the purpose of answering any question or enquiry received by BikeFinder’s support service.

The legal basis for the processing is the PDA § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to BikeFinder by customer/sender.
Customer data relating to BikeFinder’s cloud service is anonymized, and thereafter used in anonymized and aggregated form for statistical purposes, as well as for improvement and development of BikeFinder’s products and services. Anonymized data may also be used for other purposes and by third parties.

It is voluntary for customers to provide personal data to BikeFinder. The data mentioned under «Data necessary to provide BikeFinder’s customers our products and services» according to an agreement with the customer, is however necessary to be provided in order to be able to use BikeFinder’s services and in order to purchase a product from BikeFinder. If a customer does not wish to provide such information, the customer will be unable to purchase BikeFinder’s products and services.
Processing based on consent is voluntary, and a consent can always be withdrawn by contacting BikeFinder via privacy@bikefinder.com.

 

DISCLOSURE TO THIRD PARTIES

BikeFinder does not disclose the personal data to third parties, except any third party operating the servers of BikeFinder. However, BikeFinder will disclose personal data as requested by official or governmental authorities according to mandatory law.

 

HOW LONG IS THE DATA STORED?

BikeFinder deletes or anonymizes data as soon as the purpose of the processing is fulfilled:

BikeFinder’s customers and users
• Data uploaded or generated by the customer when using BikeFinder’s cloud service is deleted 3 months after the customer has deleted their account. The customer may delete data at any time through the cloud service.
• Name, contact information and order details are deleted when they are no longer necessary to process considered the purpose of the processing, and when they are no longer necessary to process in order to fulfil legal obligations or for BikeFinder to be able to handle claims and complaints.

Subscribers to BikeFinder’s newsletter
• The data is deleted when the subscriber unsubscribes BikeFinder’s newsletter or when the newsletter is discontinued.
Instead of deletion, BikeFinder may permanently and irreversibly anonymize the data.

The individual’s rights and BikeFinder’s general obligation regarding information to the public is fulfilled by this privacy policy. Registered persons also have individual rights relating to:
• Information about the processing of personal data and access to the data
• Rectification and deletion of inaccurate or incorrect data
Customers having a subscription service may at any time rectify and/or delete personal data by logging into their user account. Persons who are registered or believe they are registered by BikeFinder can contact BikeFinder by mail to the address stated above or e-mail at privacy@bikefinder.com for any use of their rights.

As of the 25th of May 2018, an individuals will also have the rights as required by mandatory Norwegian law according to the EU General Data Protection Regulation.

 

COMPLAINTS

If you are dissatisfied with BikeFinder’s processing of personal data or have questions or enquiries concerning BikeFinder’s processing of personal data, please contact BikeFinder and we are happy to assist. Registered individuals may also file a complaint by contacting the data protection authority in Norway or if the customer is resident elsewhere in Europe their local data protection authority.

 

COOKIE POLICY

By continuing to browse the site, you are agreeing to BikeFinder’s use of cookies. Cookies are small pieces of information stored on your computer, tablet or smart phone when you visit certain websites. Cookies are designed to hold a modest amount of data specific to a particular client and website, which allows the server to deliver a page tailored to a particular user. BikeFinder use cookies such as Google Analytics, Google AdWords, Facebook Pixel, New Relic, Hotjar, Sleeknote and Crazyegg.