Change subscription tier or length

Why you’ll need a new subscription to make this happen?

The different types of subscriptions work as individual products, and can therefore not be changed. You must buy a new subscription with the wished tier and/or length. Although, if you make contact with us, we will see what we can do, assessed on current length and reason for wanting to change the subscription. 

Common reasons: 
Example 1: Customer recently became a customer, but happened to buy the wrong subscription.
Example 2: Customer has bought a new, more expensive bike, and wants a higher coverage.

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Why you as a customer need a subscription?

• The subscription is needed to cover the monthly cellular data cost.
• The tracker use cellular data, the same way as a smartphone, in order to send signals. 

• The tracker does not use a lot of data, which is the reason why we can keep prices as low as today.
• The costs are only enough for us to cover taxes, payment processing fees and R&D/future development. 

An active subscription is vital for the tracker to function, aswell as the insurance to be valid (if applicable).

You can read more about subscriptions here.