Welcome to BikeFinder support
How can we help?
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Mail account problem
Mail account problem Email suffix addresses Some domains may have problems logging into the BikeFinder services.If possible, we recommend creating another email account, for example with gmail.com, and use this mail for the purpose, so that you avoid further troubles and frustration with logins in the future. You can also contact [email protected] and we’ll be happy […] read more...
Password
Password Website and application We do not offer our customers to change password. For every unique login attempt, you must use the unique auto-generated passord that you receive in your mail inbox. How-to login: 1. www.bikefinder.com2. Choose ”My Account”3. Write the user mail you used to register with (the one you will use to log in with in […] read more...
Little or no signals
Little or no signals Before you start… A few notes beforehand: • Make sure that you have the latest software version of the application, and the latest firmware on the tracker before going through with either of the solutions.• If you have physical damages to the tracker antenna head, this may cause issues receiving signals.Your tracker must also be installed […] read more...
Little or no signals
Little or no signals Before you start… A few notes beforehand: • Make sure that you have the latest software version of the application, and the latest firmware on the tracker before going through with either of the solutions.• If you have physical damages to the tracker antenna head, this may cause issues receiving signals.Your tracker must also be installed […] read more...
Poor battery or charging troubles
Poor battery or charging troubles Before checking off the list You may read more about what to expect regarding battery consumption and charging routines here. There may be different factors that explain your tracker’s behavior. How to solve the issues? • Make sure that when you charge, you are using the original BikeFinder cable. Other cables may […] read more...
Poor battery or charging troubles
Poor battery or charging troubles Before checking off the list You may read more about what to expect regarding battery consumption and charging routines here. There may be different factors that explain your tracker’s behavior. How to solve the issues? • Make sure that when you charge, you are using the original Bikefinder USB-C to USB-A cable. […] read more...
Cancel or return a product
Cancel or return a product Do you want to return a BikeFinder tracker? You are eligible a refund within 14 days, but on the following conditions:• You must still have the original packing/box• The product must be free of damages (as new)• You must request this from where it was originally purchased If the tracker […] read more...
Our warranty policy
Our warranty policy Highlights from the BikeFinder Manual When does your warranty expire? Our standard warranty on the Bikefinder tracker is 2 years. How to request a replacement tracker? Do you suspect that your tracker is faulty?Please submit a ticket where you follow the 3 steps below, and we’ll have a look as soon as possible. […] read more...
Payment methods
Payment methods How to pay? You can pay with Visa, MasterCard, Amex or PayPal. All payments are processed through trusted and secure partners via 256 SSL-encrypted checkouts. We do not retain your payment information. How to change payment details? You can manage your payments and card details under ”My Account” on www.bikefinder.com. Did your payment not […] read more...
Track your order
Track your order Where is your order now? If you have placed an order and you want to check its status, you can view this from ”My Account”. 1. Go to ”Orders” 2. Click on the order you want to track/check details of 3. Click on ”Details” You can also check status your phone by clicking the “Enable […] read more...
Shipping estimate
Shipping estimate When can you expect your order? Shipping time may vary from where you live. • If you live in Norway, you can expect delivery within 1-3 days.– We manually ship from our offices Mondays and Thursdays to our Norwegian customers. • If you live in Scandinavia, you can expect delivery varying from 2-5 days. • […] read more...
What’s in the box?
What’s in the box? Included in the G1 box Included in the Gen2 box read more...
Failed renewal
Failed renewal Update card details? Payment still unsuccessful? Some countries need their bank to approve the card being charged from the specific dealer beforehand.➢ https://support.stripe.com/questions/authenticated-payment-declined-with-an-authentication-required-decline-code Banks may request authentication for various reasons, such as meeting regulations like Strong Customer Authentication in Europe, or verifying the customer’s identity. Some banks may require 3DS authentication. For instance, this […] read more...
Failed renewal
Failed renewal Update card details? Payment still unsuccessful? Some countries need their bank to approve the card being charged from the specific dealer beforehand.➢ https://support.stripe.com/questions/authenticated-payment-declined-with-an-authentication-required-decline-code Banks may request authentication for various reasons, such as meeting regulations like Strong Customer Authentication in Europe, or verifying the customer’s identity. Some banks may require 3DS authentication. For instance, this […] read more...
Cancel your subscription
Cancel your subscription How to cancel your subscription? Subscriptions automatically renew by end date, but you can cancel or put your subscriptions to automatically cancel by end date at any time via “My Account”. If your order/subscription was renewed, you are not necessarily entitled to a refund. Our customers have the responsibility to look after […] read more...
Why you need a subscription
Why you need a subscription Subscription requirement Each individual tracker requires an active subscription. • The subscription is needed to cover the monthly cellular data cost.• The tracker use cellular data, the same way as a smartphone, in order to send signals. • The tracker does not use a lot of data, which is the […] read more...
Why you need a subscription
Why you need a subscription Subscription requirement Each individual tracker requires an active subscription. • The subscription is needed to cover the monthly cellular data cost.• The tracker use cellular data, the same way as a smartphone, in order to send signals. • The tracker does not use a lot of data, which is the […] read more...
Transferring subscriptions between trackers
Transferring subscriptions between trackers How to manage subscriptions with the app? You can open the subscription manager by pressing the credit card icon in the BikeFinder application. From this menu, you can link and unlink subscriptions. Do you struggle managing subscription(s) between trackers? Please provide us with the IMEI number of the trackers you wish […] read more...
Transferring subscriptions between trackers
Transferring subscriptions between trackers How to manage subscriptions with the app? You can open the subscription manager by pressing the credit card icon in the BikeFinder application. From this menu, you can link and unlink subscriptions. Do you struggle managing subscription(s) between trackers? Please provide us with the IMEI number of the trackers you wish […] read more...
Change subscription tier or length
Change subscription tier or length Why you’ll need a new subscription to make this happen? The different types of subscriptions work as individual products, and can therefore not be changed. You must buy a new subscription with the wished tier and/or length. Although, if you make contact with us, we will see what we can do, […] read more...
Change subscription tier or length
Change subscription tier or length Why you’ll need a new subscription to make this happen? The different types of subscriptions work as individual products, and can therefore not be changed. You must buy a new subscription with the wished tier and/or length. Although, if you make contact with us, we will see what we can do, […] read more...
Buy and activate a subscription
Velg et GPS-sporingsabonnement og koble det til trackeren din i BikeFinder-appen. Et aktivt abonnement er nødvendig for sporing. Velg betaling hver måned, hvert år eller hvert andre år. Abonnementet fornyes automatisk. BikeFinder Support read more...
Buy and activate a subscription
Choose a GPS tracking subscription and link it to your tracker in the BikeFinder app. An active subscription is required for tracking. Choose monthly, annual or two-year billing. The subscription renews automatically. BikeFinder Support read more...
BikeFinder User Manual
BikeFinder User Manual Click here to choose your BikeFinder user manual read more...
Seasonal: How-to avoid cold weather charging issues?
Seasonal: How-to avoid cold weather charging issues? Battery limitations The tracker’s battery can only be charged between 0-45 degree Celcius. There is a physical limitation, and also a software limit to protect the battery from charging outside of these parameters. EU’s marking of CE-approved products require this. This will also, among other things, avoid damaging […] read more...
Seasonal: How-to avoid cold weather charging issues?
Seasonal: How-to avoid cold weather charging issues? Battery limitations The tracker’s battery can only be charged between 0-45 degree Celcius. There is a physical limitation, and also a software limit to protect the battery from charging outside of these parameters. EU’s marking of CE-approved products require this. This will also, among other things, avoid damaging […] read more...
How-to install a new USB-cover?
How-to install a new USB-cover? Where to purchase an extra USB-cover? You may purchase an extra USB cover here. How to proceed installing a new USB-cover? This applies only to the G1 tracker 1. You start off by removing the two big screws inside the top of the Bikefinder. 2. You then remove the two small screws under […] read more...
Notifications with audible alert?
Notifications with audible alert? Audible alert on your phone? You’ll receive phone alerts when your bike detects movement — even if your phone is set to silent.The audible alert bypasses your phone’s silent mode to ensure you’re notified when your bike is being moved.You need to “allow critical alert” in your BikeFinder app profile. Customize […] read more...
How does the movement sensor work?
How does the movement sensor work? Movement sensor explained The Bikefinder tracker is equipped with a movement sensor. The sensor sends positions when movement is detected. To save battery, the tracker has sleeping cycles while it is waiting for another movement. The movement sensor is measuring all movements on your bike. Note that if the bike […] read more...
How-to optimize battery and charging?
How-to optimize battery and charging? When to charge your BikeFinder? How often you must charge your Bikefinder tracker depends on how many positioning updates your use demands from the tracker. You can somewhat control how your device behave through the BikeFinder application. Your Bikefinder has four different mode settings: standard, security, tracking and passive.Read more about how the […] read more...
How-to optimize battery and charging?
How-to optimize battery and charging? When to charge your BikeFinder? How often you must charge your Bikefinder tracker depends on how many positioning updates your use demands from the tracker. You can somewhat control how your device behave through the BikeFinder application. Your Bikefinder has four different mode settings: standard, security, tracking and passive.Read more about how the […] read more...
How do the different tracker modes work?
How do the different tracker modes work? Tracking mode • Important: Battery life is short. It’s less than 16 hours, depending on when you charged it the last time, and the current battery level.• Recommended: Tracking mode is only to be used when tracking your stolen bike, or while testing. • In this mode, your tracker […] read more...
How do the different tracker modes work?
How do the different tracker modes work? Tracking mode • Important: Battery life is short. It’s less than 16 hours, depending on when you charged it the last time, and the current battery level.• Recommended: Tracking mode is only to be used when tracking your stolen bike, or while testing. • In this mode, your tracker […] read more...
How do signals (GPS, GSM & BLE) work?
How do signals (GPS, GSM , LTE-M, NB-IoT, Wifi & BLE) work? The Bikefinder tracker use three types of position signals, depending on what mode the tracker has been put in. You can read more about modes here. GPS: satellite signals GPS is the most accurate signal our tracker can provide, with an accuracy between 5-10 […] read more...
What do the different LED-lights mean?
What do the different LED-lights mean? Note: The LED lights on the Gen 2 tracker are not intended to reflect charging or operational status. For accurate status updates, we recommend using the app. The information below applies to the G1 tracker. Green LED-light The tracker is sending positions to the BikeFinder server. If you are […] read more...
What kind of subscriptions do we offer
Velg et GPS-sporingsabonnement og koble det til trackeren din i BikeFinder-appen. Et aktivt abonnement er nødvendig for sporing. Velg betaling hver måned, hvert år eller hvert andre år. Abonnementet fornyes automatisk. BikeFinder Support read more...
What kind of subscriptions do we offer
Choose a GPS tracking subscription and link it to your tracker in the BikeFinder app. An active subscription is required for tracking. Choose monthly, annual or two-year billing. The subscription renews automatically. BikeFinder Support read more...
Set Up Your BikeFinder
Set up your BikeFinder How to install the app and log in? Download the BikeFinder App on the App Store|Google Play. After successfully installing the app, you can continue to create an account and get started. Make sure you give the Bikefinder App permission to “Notification, Bluetooth, and Location”. • Open the app and enter your e-mail you […] read more...
What Are the Mounting Options
What are the mounting options? Alternative installations? Use of handlebar-ends while tracker is installed? Rubber and/or thin plastic on the handlebar’s end covering the antenna head should be no problem. Grips with metal (like aluminium and carbon) will on the other hand essentially create a Faraday shield and disturb the GPS and GSM signals. For this reason we […] read more...
What Are the Mounting Options
What are the mounting options? Alternative installations? Use of handlebar-ends while tracker is installed? Rubber and/or thin plastic on the handlebar’s end covering the antenna head should be no problem. Grips with metal (like aluminium and carbon) will on the other hand essentially create a Faraday shield and disturb the GPS and GSM signals. For this reason we […] read more...
How to Find Your Bike
How to Find Your Bike Before you start searching for your bike… Report the incident to the police. Bike thieves are criminals. Please note that you should not, and are not encouraged taking any risks. Keep a safe distance, and make contact with the correct channels if needed. Contact the police for further, physical assistance. BikeFinder […] read more...
How to Find Your Bike
How to Find Your Bike Before you start searching for your bike… Report the incident to the police. Bike thieves are criminals. Please note that you should not, and are not encouraged taking any risks. Keep a safe distance, and make contact with the correct channels if needed. Contact the police for further, physical assistance. BikeFinder […] read more...
Add or Share a Tracker
Add or Share a Tracker Do you want to add or share a tracker’s information? Your phone w/installed app: 1. Navigate to the main page of the app, where the overview map is 2. Select a tracker by tapping on the tracker’s name 3. Click the share symbol 4. QR-code is ready for use Friend’s phone w/installed app: 1. Click […] read more...
Phone Notifications
Phone Notifications How to get notifications of your phone by movement detection? Step 1: Make sure your tracker has been put in Security Mode. This is the only mode that offers notifications.See how to change tracker modes here. Step 2: Access your phone’s settings and make sure the correct notification settings are activated. Make sure that your phone has been […] read more...
Bluetooth Actions
Bluetooth Actions How to use bluetooth actions in the app? 1. Make sure your phone is close to the tracker, within Bluetooth range 2. Open the BikeFinder application ➣ Select a tracker 3. Select the “Actions” button, and the options will appear. ”Wake up” If the Bikefinder is sleeping (i.e. if the tracker is in security mode, and has been […] read more...
Remove a Tracker
Remove a Tracker Before you remove a tracker… Make sure to transfer the data saved on the old tracker, unless you have it saved somewhere else. The bike information and pictures must manually be added again from the app. When you remove a tracker, all the tracker’s information will be removed in the process. Be […] read more...
Remove a Tracker
Remove a Tracker Before you remove a tracker… Make sure to transfer the data saved on the old tracker, unless you have it saved somewhere else. The bike information and pictures must manually be added again from the app. When you remove a tracker, all the tracker’s information will be removed in the process. Be […] read more...
Firmware Update
Firmware Update Before getting started… • Your tracker must be charged (min. 40%) before going through with a firmware update• You must have the latest software version of the application • Your tracker needs to be as close as possible to your phone• You need to be in a spot with good reception How to update […] read more...
Understanding How Your Tracker Works
Understanding How Your Tracker Works How to change tracker modes? There are different modes for the Bikefinder tracker in order to locate your bike.Read about them to understand how the tracker works. 1. Click on the tracker in the BikeFinder application 2. Navigate to “Modes” icon 3. Select the mode you wish to use The new mode will […] read more...
Understanding How Your Tracker Works
Understanding How Your Tracker Works How to change tracker modes? There are different modes for the Bikefinder tracker in order to locate your bike.Read about them to understand how the tracker works. 1. Click on the tracker in the BikeFinder application 2. Navigate to “Modes” icon 3. Select the mode you wish to use The new mode will […] read more...
Mount Tracker & Verify Signals
Mount tracker & verify signals How to install BikeFinder? 1. Put the tracker inside the fitting handlebar (inner diameter of 15mm-23mm). This is how the result of the installation should look like when you are done. Rubber and/or thin plastic on the edge covering the antenna head should be no problem. Grips with metal (like aluminium and carbon) […] read more...
Mount Tracker & Verify Signals
Mount tracker & verify signals How to install BikeFinder? 1. Put the tracker inside the fitting handlebar (inner diameter of 15mm-23mm). This is how the result of the installation should look like when you are done. Rubber and/or thin plastic on the edge covering the antenna head should be no problem. Grips with metal (like aluminium and carbon) […] read more...
Subscription & Activation
Velg et GPS-sporingsabonnement og koble det til trackeren din i BikeFinder-appen. Et aktivt abonnement er nødvendig for sporing. Velg betaling hver måned, hvert år eller hvert andre år. Abonnementet fornyes automatisk. BikeFinder Support read more...
Subscription & Activation
Choose a GPS tracking subscription and link it to your tracker in the BikeFinder app. An active subscription is required for tracking. Choose monthly, annual or two-year billing. The subscription renews automatically. BikeFinder Support read more...
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