Welcome to BikeFinder support
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Mail account problem
Mail account problem Email suffix addresses @online.no is an example of an email suffix address. This email domain may have problems logging into the BikeFinder services.If possible, we recommend creating another email account, for example with gmail.com, and use this mail for the purpose, so that you avoid further troubles and frustration with logins in […] read more...
Password
Password Website and application We do not offer our customers to change password. For every unique login attempt, you must use the unique auto-generated passord that you receive in your mail inbox. How-to login: 1. www.bikefinder.com2. Choose ”My Account”3. Write the user mail you used to register with (the one you will use to log in with in […] read more...
Little or no signals
Little or no signals Before you start… A few notes beforehand: • Make sure that you have the latest software version of the application, and the latest firmware on the tracker before going through with either of the solutions.• If you have physical damages to the tracker antenna head, this may cause issues receiving signals.Your tracker must also be installed […] read more...
Poor battery or charging troubles
Poor battery or charging troubles Before checking off the list You may read more about what to expect regarding battery consumption and charging routines here. There may be different factors that explain your tracker’s behavior. How to solve the issues? • Make sure that when you charge, you are using the original Bikefinder USB-C to USB-A cable. […] read more...
Cancel or return a product
Cancel or return a product Do you want to return a BikeFinder tracker? You are eligable a refund within 14 days, but on the following conditions:• You must still have the original packing/box• The product must be free of damages (as new)• You must request this from where it was bought If the tracker was […] read more...
Our warranty policy
Our warranty policy Highlights from the BikeFinder Manual When does your warranty expire? Our standard warranty on the Bikefinder tracker is 2 years. How to request a replacement tracker? Do you suspect that your tracker is faulty?Please submit a ticket where you follow the 3 steps below, and we’ll have a look as soon as possible. […] read more...
Payment methods
Payment methods How to pay? You can pay with Visa, MasterCard, Amex or PayPal. All payments are processed through trusted and secure partners via 256 SSL-encrypted checkouts. We do not retain your payment information. How to change payment details? You can manage your payments and card details under ”My Account” on www.bikefinder.com. Did your payment not […] read more...
Track your order
Track your order Where is your order now? If you have placed an order and you want to check its status, you can view this from ”My Account”. 1. Go to ”Orders” 2. Click on the order you want to track/check details of 3. Click on ”Details” You can also check status your phone by clicking the “Enable […] read more...
Shipping estimate
Shipping estimate When can you expect your order? Shipping time may vary from where you live. • If you live in Norway, you can expect delivery within 1-3 days.– We manually ship from our offices Mondays and Thursdays to our Norwegian customers. • If you live in Scandinavia, you can expect delivery varying from 2-5 days. • […] read more...
Order a Bikefinder
Order a BikeFinder How and where to buy a BikeFinder? You can order a BikeFinder tracker w/spareparts through our website www.bikefinder.com under ”Products”. You can also buy a Bikefinder from one of our many retailers. Some of them sell the product physically in store. read more...
What’s in the box?
What’s in the box? Included read more...
Failed renewal
Failed renewal Update card details? Please update your payment details under ”My Account” on www.bikefinder.com.If you experience issues updating your card details, please make sure to completely remove the old details first. The system will try placing a renewal again in 3-5 days. We may force a sooner try manually if you submit a ticket. Be aware that […] read more...
Cancel your subscription
Cancel your subscription How to cancel your subscription? Subscriptions automatically renew by end date, but you can cancel or put your subscriptions to automatically cancel by end date at any time via “My Account”. If your order/subscription was renewed, you are not necessarily entitled to a refund. Our customers have the responsibility to look after […] read more...
Why you need a subscription
Why you need a subscription Subscription requirement Each individual tracker requires an active subscription. • The subscription is needed to cover the monthly cellular data cost.• The tracker use cellular data, the same way as a smartphone, in order to send signals. • The tracker does not use a lot of data, which is the […] read more...
Transferring subscriptions between trackers
Transferring subscriptions between trackers How to manage subscriptions with the app? You can open the subscription manager by pressing the credit card icon in the BikeFinder application. From this menu, you can link and unlink subscriptions. Do you struggle managing subscription(s) between trackers? Please provide us with the IMEI number of the trackers you wish […] read more...
Change subscription tier or length
Change subscription tier or length Why you’ll need a new subscription to make this happen? The different types of subscriptions work as individual products, and can therefore not be changed. You must buy a new subscription with the wished tier and/or length. Although, if you make contact with us, we will see what we can do, […] read more...
Buy and activate a subscription
Buy and activate a subscription How to buy a subscription? Each individual tracker requires an active subscription. Buy a subscription through our website, or through our BikeFinder application.If you’re buying a subscription with insurance, it is very important that you provide the legal owner of the bike when buying insurance. Future cases must go through […] read more...
Bikefinder insurance terms & conditions
Bikefinder insurance terms & conditions Where do we offer insurance today? UK Finland Norway Germany Sweden Denmark The conditions must be met by our insurance cooperation partner, for your specific country. Complete terms for Norway Complete terms for Sweden Complete terms for Denmark Complete terms for Finland Complete terms for United Kingdom (England) Product information […] read more...
BikeFinder User Manual
BikeFinder User Manual The BikeFinder user manual read more...
Is the insurance valid for electrical scooters?
Is the insurance valid for electrical scooters? Terms for electric scooters The insurance does cover electrical scooters, but it needs to be legally registered as an electrical scooter. For our Norwegian customers, the Norwegian police states on their websites that it needs to have an upper limit from producer of 20 km/h. This may differ […] read more...
How do you know it’s an approved bike lock?
How do you know it’s an approved bike lock? Approved bike lock? It is important to read the insurance terms thoroughly, for example for what is an approved lock. This differs from country to country. You may send an e-mail with the lock’s details directly to your country’s current insurance company, for proper validation. You may […] read more...
What are the insurance terms & conditions?
What are the insurance terms & conditions? Where do we offer insurance today? UK Finland Norway Germany Sweden Denmark The conditions must be met by our insurance cooperation partner, for your specific country. Complete terms for Norway Complete terms for Sweden Complete terms for Denmark Complete terms for Finland Complete terms for United Kingdom (England) […] read more...
Where do we offer insurance today?
Where do we offer insurance today? BikeFinder insurance countries UK Finland Norway Germany Sweden Denmark The conditions must be met by our insurance cooperation partner for your country.Read more about insurance terms here. Choose bike’s worth, and subscription length. Tier 1 – Subscription with insurance, lowest amountTier 2 – Subscription with insurance, medium amountTier 3 – […] read more...
Seasonal: How-to avoid cold weather charging issues?
Seasonal: How-to avoid cold weather charging issues? Battery limitations The tracker’s battery can only be charged between 0-45 degree Celcius. There is a physical limitation, and also a software limit to protect the battery from charging outside of these parameters. EU’s marking of CE-approved products require this. This will also, among other things, avoid damaging […] read more...
What are the product specs?
What are the product specs? Compatibility All handlebars with an inner diameter between 15-27 mm. Approximately 96% of all handlebars are within these measurements. In the unlikely event that it does not fit your bike, you’ll get a full refund.Please see our refund policy here. Bending radius: 230 mm Equipment for charging You may use another […] read more...
How-to install a new USB-cover?
How-to install a new USB-cover? Where to purchase an extra USB-cover? You may purchase an extra USB-cover here. How to proceed installing a new USB-cover? 1. You start off by removing the two big screws inside the top of the Bikefinder. 2. You then remove the two small screws under the head of the Bikefinder. 3. Further on you […] read more...
Notifications with audible alert?
Notifications with audible alert? Notifications with audible alert? Today we do not offer notifications with audible alert when your bike is on the move. Some specific phone models may offer non-traditional settings or/and extended functions for installed mobile apps. You will however receive a notification the same way you get any other message notifications on your phone. This […] read more...
How does the movement sensor work?
How does the movement sensor work? Movement sensor explained The Bikefinder tracker is equipped with a movement sensor. The sensor sends positions when movement is detected. To save battery, the tracker has sleeping cycles while it is waiting for another movement. The movement sensor is measuring all movements on your bike. Note that if the bike […] read more...
How-to optimize battery and charging?
How-to optimize battery and charging? When to charge your BikeFinder? How often you must charge your Bikefinder tracker depends on how many positioning updates your use demands from the tracker. You can somewhat control how your device behave through the BikeFinder application. Your Bikefinder has four different mode settings: standard, security, tracking and passive.Read more about how the […] read more...
How do the different tracker modes work?
How do the different tracker modes work? Tracking mode • Important: Battery life is short. It’s less than 16 hours, depending on when you charged it the last time, and the current battery level.• Recommended: Tracking mode is only to be used when tracking your stolen bike, or while testing. • In this mode, your tracker […] read more...
How do signals (GPS, GSM & BLE) work?
How do signals (GPS, GSM & BLE) work? The Bikefinder tracker use three types of position signals, depending on what mode the tracker has been put in. You can read more about modes here. GPS: satellite signals GPS is the most accurate signal our tracker can provide, with an accuracy between 5-10 meters. It requires that […] read more...
What do the different LED-lights mean?
What do the different LED-lights mean? Green LED-light The tracker is sending positions to the BikeFinder server. If you are charging, a green light indicates that the battery has been fully charged. Despite the green LED-light, we advise you to charge the tracker for a minimum of 2,5-3 hours every time it needs being recharged. […] read more...
What kind of subscriptions do we offer
What kind of subscriptions do we offer? Subscription options There are different kinds of prices and subscriptions for each country.You can read more about which countries we offer insurance for today, here. If your country is not listed, you may use our services without insurance, and for tracking purposes only. A subscription is still needed for […] read more...
Set Up Your BikeFinder
Set up your BikeFinder How to install the app and log in? Download the BikeFinder App on the App Store|Google Play. After successfully installing the app, you can continue to create an account and get started. Make sure you give the Bikefinder App permission to “Notification, Bluetooth, and Location”. • Open the app and enter your e-mail you […] read more...
What Are the Mounting Options
What are the mounting options? Recommended and applicable for insurance We recommend installing the Bikefinder tracker as shown in the manual. This way you’ll know the tracker is taken to its full potential, in addition to the fact that only this method is valid for insurance. That is, if you have a subscription with insurance. Alternative […] read more...
How to Find Your Bike
How to Find Your Bike Before you start searching for your bike… Report the incident to the police. Bike thieves are criminals. Please note that you should not, and are not encouraged taking any risks. Keep a safe distance, and make contact with the correct channels if needed. You may contact our theft handling partner, or/and police […] read more...
Add or Share a Tracker
Add or Share a Tracker Do you want to add or share a tracker’s information? Your phone w/installed app: 1. Navigate to the main page of the app, where the overview map is 2. Select a tracker by tapping on the tracker’s name 3. Click the squares/QR-symbol sign 4. Click “Generate QR” in the popup 5. QR-code is ready for […] read more...
Phone Notifications
Phone Notifications How to get notifications of your phone by movement detection? Step 1: Make sure your tracker has been put in Security Mode. This is the only mode that offer notifications.See how-to change tracker modes here. Step 2: Access your phone’s settings and make sure the correct notification settings are activated. Make sure that your phone has been given […] read more...
Bluetooth Actions
Bluetooth Actions How to use bluetooth actions in the app? 1. Make sure your phone is close to the tracker, within Bluetooth range 2. Open the BikeFinder application ➣ Select a tracker 3. Select Bluetooth, and the options will appear. ”Wake up” If the Bikefinder is sleeping (i.e. if the tracker is in security mode, and has been been sleeping […] read more...
Remove a Tracker
Remove a Tracker Before you remove a tracker… Make sure to transfer the data saved on the old tracker, unless you have it saved somewhere else. The bike information and pictures must manually be added again from the app. When you remove a tracker, all the tracker’s information will be removed in the process. Be […] read more...
Firmware Update
Firmware Update Before getting started… • Your tracker must be charged (min. 40%) before going through with a firmware update• You must have the latest software version of the application • Your tracker needs to be as close as possible to your phone• You need to be in a spot with good reception How to update […] read more...
Upload Pictures
Insurance Terms & Conditions Where do we offer insurance today? The conditions must be met by our insurance cooperation partner, for your specific country. Complete terms for Norway Complete terms for Sweden Complete terms for Denmark Complete terms for Finland Complete terms for United Kingdom (England) Product information for United Kingdom (England) Complete terms for […] read more...
Insurance Terms & Conditions
Insurance Terms & Conditions Where do we offer insurance today? The conditions must be met by our insurance cooperation partner, for your specific country. Complete terms for Norway Complete terms for Sweden Complete terms for Denmark Complete terms for Finland Complete terms for United Kingdom (England) Product information for United Kingdom (England) Complete terms for […] read more...
Understanding How Your Tracker Works
Understanding How Your Tracker Works How to change tracker modes? There are different modes for the Bikefinder tracker in order to locate your bike.Read about them to understand how the tracker works. 1. Click on the tracker in the BikeFinder application 2. Navigate to “Modes“ 3. Swipe to change to the mode you wish to use You can […] read more...
Mount Tracker & Verify Signals
Mount tracker & verify signals How to install BikeFinder? 1. Put the tracker inside the fitting handlebar (inner diameter of 15mm-23mm). If the handlebar seems too big, you can attach the blue part around the tracker to make it tighter. 2. Make sure there is no room between the handlebar and the black end of the Bikefinder. […] read more...
Subscription & Activation
Subscription & Activation How to buy a subscription? To enable the tracker’s functionality, a subscription is necessary for each individual tracker. Purchase a subscription via our official website.When purchasing a subscription inclusive of insurance, it is essential to provide the bike’s legal owner’s information during the insurance acquisition process. Subsequent claims and related matters should […] read more...
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