Failed renewal

Update card details?

Please update your payment details under ”My Account” on www.bikefinder.com.
If you experience issues updating your card details, please make sure to completely remove the old details first.

The system will try placing a renewal again in 3-5 days. We may force a sooner try manually if you submit a ticket. 
Be aware that your subscription (w/insurance if applicable) will not be valid meanwhile.

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Payment still unsuccessful?

Some countries need their bank to approve the card being charged from the specific dealer beforehand.
➢ https://support.stripe.com/questions/authenticated-payment-declined-with-an-authentication-required-decline-code 

Banks may request authentication for various reasons, such as meeting regulations like Strong Customer Authentication in Europe, or verifying the customer’s identity. Some banks may require 3DS authentication.

For instance, this may be the case for some of our Finnish and Dutch customers.