Poor battery or charging troubles

Before checking off the list

You may read more about what to expect regarding battery consumption and charging routines here. There may be different factors that explain your tracker’s behavior.

How to solve the issues?

• Make sure that when you charge, you are using the original Bikefinder USB-C to USB-A cable. Other cables may not be compatible due to other internal configurations.

• Note that the battery can only be charged between 0-45 degree Celcius (see manual further down).
There is a physical limitation, and also a software limit to protect the battery from charging outside these parameters. EU’s marking of CE-approved products require these limitations.

Still have unresolved issues?

We will need your BikeFinder account’s registered mail and your tracker’s IMEI number in order to help you. We kindly ask you to provide us with a couple of pictures of the device, as a standardized, formal guideline.

➣ How to request a replacement tracker